Support Policy

For FarmWorks (all modules) and SMS (Basic & Advanced)

As always, Agricultural Information Management is dedicated to continuously providing you with the highest level of support possible. We will continue to offer free support by e-mail at robert@midsouthagdata.com or by fax at 662-326-2772. You may expect a 24 hour response time for e-mail and faxed questions (a few hours in most cases).

All phone support will have an annual fee of $150.00. This plan will include extended support hours at night and on weekends. Alternatively, if you choose to purchase a month of phone support, the fee is $30.00. Phone support may be started at any time when you feel you need it.

For additional FarmWorks support.

You may also visit FarmWorks discussion groups. Support is free from Farmworks and AIM for 30 days after initial purchase.

For additional AgLeader support.

Software support is free from AgLeader as long as the maintenance agreement is in effect.

AIM phone support: 662-326-4442

Farmworks Update Service Plan from AIM - Grower

Includes:

• One year of Updates to your software.
• One year of Phone Support.
• 20% Off FarmWorks classroom style or online training classes (not valid for consultant or dealer class).
• Automatic renewal at the end of your year.

Price: $300/year + Shipping & Handling
(Non-Automatic Renewal Agreement $325/year + Shipping & Handling)
If you purchase the Update Service Plan with new software products, you will receive an additional $100 off of your total order.

Farmworks Update Service Plan from AIM - Site Pro*

Includes:

• One year of Updates to your software.
• One year of Phone Support.
• 20% Off FarmWorks classroom style or online training classes (not valid for consultant or dealer class).
• Automatic renewal at the end of your year.